TICKET SALE POLICY
Abolutely NO refunds. We are sorry for the inconvience.
We hate spam just as much as you do. We will never share your information with third parties unless required to do so by law or requested by you. The information we collect from you will be used to maintain your services with us and to represent the quality of our work to others, such as in our online portfolio.
OWNERSHIP OF WEBSITE DESIGN
Upon completion of a custom website design and payment of web design and development fees, Clean Cut Creative is the owner of the commissioned website. The client does not have the right to resell the design or development to other companies. The client does have the right to add pages onto the existing site or have another company add pages onto the existing site using the commissioned website design/development. If client is granted website editing access, Clean Cut Creative is not responsible for any errors/glitches/changes that might occur to the website. A fee will be charged to the client to fix anything on the website. The client does not have permission to reuse pieces of our work in a redesigned website that gives another company design credit.
OWNERSHIP OF WEBSITE DOMAIN NAME
Website domain names are leased from domain name registration companies. When Clean Cut Creative registers a domain name for a client, that registration will be made in the name of Clean Cut Creative. Upon payment of any outstanding fees, the client has the right to own that domain name regardless of whether he/she chooses to continue further services with Clean Cut Creative. Domain name renewal and renewal fees are the responsibility of the client. If the client chooses to have Clean Cut Creative renew the domain name, an additional service fee will apply. Clients are advised to closely monitor the renewal date of a registered domain name and to verify that the renewal of said domain name has been completed. Clean Cut Creative cannot be responsible for expired domain names.
OWNERSHIP AND COPYRIGHT
All text and photos used as content in a commissioned website must be provided by the client (unless the client has hired Clean Cut Creative for content development). The client must have ownership or written permission to use all content he/she provides for use. It is up to each client to ensure his/her content does not infringe on any trademark, service mark, or copyright. Clean Cut Creative cannot be responsible for intellectual property infringements on behalf of clients. Also, Clean Cut Creative cannot be responsible for submitted content. Clients should not mail irreplaceable photos or documents or send content that must be returned.
HOW CONTENT MAY BE SUBMITTED
All content must be submitted electronically via email (contact us for the correct email address). Text must be selectable as actual text rather than as flattened images. Design concepts may not be submitted after client has paid. It is the client’s responsibility to submit a design concept before payment. Both text and photos/graphics must be clearly labeled with the name of the page on which they will be displayed. Content may not be submitted via fax or paper copies. Exceptions to this policy must be approved in advance and may incur a surcharge.
HOW TECHNICAL SUPPORT IS HANDLED
Clients whose websites are hosted by Clean Cut Creative’s third party vendor have access to emergency technical support 24 hours a day. In the event of a website hosting outage, clients should leave a voicemail message for the Technical Support phone extension, and a technician will be paged. The phone number is listed on the Contact Us page of our website. Please note, technical support cannot be provided for clients’ individual computer issues or for third party products or services. For clients who use the free email that comes with our hosting accounts, the email account password and settings will be provided, but it is up to the individual client to set up his/her email in an email software program or on his/her smartphone. If a client is unable to set up his/her email, Clean Cut Creative can assist for a fee.
PROJECT FEES – One-half of the initial website design and development fees is due upon project initiation. Upon project completion, the remaining balance is due in full within five business days. However, fees under $500.00 USD must be paid in-full upon project initiation.
MONTHLY FEES – Payment for monthly services such as Hosting and Maintenance are due within the invoice due date. Clean Cut Creative charges a late fee of 10% of the total outstanding balance for invoices not paid past two days of the due date, after 5 days a late fee of 40% will be added. Accounts that do not pay after 15 days of the due date are at risk of termination. Clients experiencing financial hardship should contact Clean Cut Creative to discuss payment options.
INSURANCE FEES – Website insurance allows clients to request unlimited* website changes (excluding design and image creation). Insurance must be paid in increments of 3 months at a time.
We take pride in offering high quality services and professional customer service. While we make an effort to ensure every aspect of our service is to the client’s liking, we cannot control every variable. It is up to each client to regularly test the functionality of his/her website, email, and any other product or service to ensure everything works as desired. If any problem is discovered or error has been made, please report the problem to us immediately so we may take appropriate action. We cannot be responsible for perceived loss of revenue under any circumstances. Changes resulting from a client’s error and/or problems related to third party vendors or technology, such as hosting servers or browser software may result in additional charges.
TERMINATION OF SERVICES
If the client changes his/her mind about doing work with Clean Cut Creative during the course of the initial web design or development phase, the client will be responsible for the amount of work already completed. Depending on the amount of work completed at the time of cancellation, this may mean receiving a full refund, a partial refund, no refund, or owing additional fees. These type of refunds are not eligible if it is a down payment. In order to protect clients from unintentional service interruption, clients wishing to terminate any services must request the service termination in writing.
THIRD PARTY VENDORS
Third party vendors may have separate terms of service agreements. Clean Cut Creative cannot be held liable for disputes with third party vendors, regardless of whether or not the service is part of a reseller agreement or referral. Clean Cut Creative cannot be held responsible for lack of functionality or any other aspect of third party services.
REFUSAL OF SERVICE
Clean Cut Creative does not accept projects that promote hate, intolerance, pornography, animal exploitation, or any other unethical practice. Clean Cut Creative reserves the right to decline to do business with any client for any reason.
CHANGES TO TERMS OF SERVICE
Clean Cut Creative reserves the right to change these terms of service at any time for any reason, without notice.